Bluesheets – Scaled Customer Success Intern

About the role 

As a Customer Success Intern, you will play a key role in supporting our Customer Success team. You’ll assist in ensuring our customers have a seamless experience with our platform, helping them achieve their goals and maximising the value they get from our services. This is an excellent opportunity for individuals looking to gain hands-on experience in customer success and SaaS operations.

What you’ll do

• Assist in onboarding new customers, ensuring a smooth and efficient process.
• Provide timely and effective support to customers via email, chat, and phone.
• Monitor customer health metrics and identify potential areas for improvement.
• Collaborate with the Customer Success team to develop and execute customer engagement strategies.
• Help create and update customer training materials and documentation.
• Gather and analyse customer feedback to provide insights for product improvements.
• Assist in tracking and reporting on customer success metrics and KPIs.
• Participate in customer success meetings and contribute to strategic discussions.

Who you are

• Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field.
• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Familiarity with SaaS products or CRM systems is a plus, but not required.
• Ability to analyse customer issues, identify solutions, and make recommendations.
• Strong organisational skills with attention to detail and accuracy.
• Collaborative mindset with a willingness to learn and contribute to team goals.

Perks & Culture

• Dynamic and collaborative work environment.
• Grow & learn with a fast-growing organisation.