The Singapore Red Cross is a homegrown humanitarian organisation, dedicated to relieving human suffering, protecting lives and dignity and responding to emergencies since 1949. We serve the vulnerable through our blood donor recruitment programme, home and day activity centre for the disabled, elder aid, transport aid, family life aid, community health on wheels and community first aid. We build capacity and resilience through our training academy, and volunteer and youth development. Beyond our shores, we mobilise and translate contributions from the donor community to relief and recovery, rehabilitation and reconstruction efforts, with the aim of helping communities affected by disasters.
JOB PURPOSE
Overview of SRC Meals with Love (MwL) programme and Steady Steps Scheme (S3)
SRC Meals with Love Programme (MwL) is a temporary, stop-gap measure to alleviate identified families’ financial burdens through the disbursement of grocery vouchers while the family works with their social worker to develop a long-term care plan.
Steady Steps Scheme (S3) is an extension of the existing Meals with Love Programme that provides a focused assistance to families with full time employment to achieve financial self-reliance within two years. The objective of the programme aims to help families achieve full self-reliance by prioritizing debt clearance and subsequently building a financial buffer through a focused assistance approach. A figure of up to 30 clients will be selected for the pilot programme.
PRINCIPAL ACCOUNTABILITIES
1. Support in the preparation and distribution of Meals with Love vouchers, Steady Steps Scheme resources, food packs, etc.
2. Assist in volunteer recruitment and management
3. Assist and handle administrative tasks
4. Conduct research to support the planning and expansion for Meals with Love and Steady Steps Scheme.
5. Address beneficiaries’ inquiries and cultivate positive relationships with them
6. Support other programmes if needed
JOB SPECIFICATION
1. Learning Objectives
1.1 Develop an understanding of the social service landscape and the varied challenges faced by low-income families
1.2 Develop volunteer management skills which includes the recruiting, coordinating, and managing of volunteers
1.3 Understand operations management process involving the logistics, administrative processes and disbursement of financial aid and food packs.
2. Expectations
2.1 Ability to prioritise work responsibilities/multitask, organise own work schedule
2.2 Think on the feet, make decisions and carry out responsibilities without the need for direct supervision
2.3 Communicate, negotiate, and engage professionally and confidently with people from all walks of life
2.4 Manage, grow, and utilise a team of volunteers from diverse backgrounds and with different interests/skill sets
2.5 Strong verbal and written communication skills, including the ability to tailor key messages and adopt different approaches for different audiences
2.6 Able to deliver a high level of customer service skills and a keen eye for detail
2.7 Exhibits maturity, sincerity, and passion to work with donors, community partners, volunteers, as well as families, children and seniors who are facing challenges
2.8 Able to work on weeknights and weekends when required
3. Additional skills and knowledge
3.1 Demonstrated interest in the non-profit/social service sector
3.2 Familiarity with the social service landscape
3.3 Experience in project or event management will be advantageous
3.4 Familiarity with software such as MS Office and Google Apps
3.5 Candidate(s) with a history of relevant voluntary/internship experience will have an added advantage
Related Job Searches:
- Company:
Singapore Red Cross Society - Designation:
Intern, Meals with Love (Community Engagement) - Profession:
Social Services / Charity - Industry:
Social Services - Location:
Museum