Venture Smarter – Customer Service Representative

• Answer incoming calls and emails from customers and respond to their questions and concerns

• Provide information about our products and services, such as features, benefits, pricing, and availability

• Process orders, payments, refunds, and returns, and update customer records accordingly

• Resolve customer issues and complaints, or escalate them to the appropriate department or manager

• Collect and record customer feedback and suggestions, and share them with the relevant teams

• Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary

• Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery

• Stay updated on our products and services, policies and procedures, and industry trends and best practices

Job Requirements:

• High school diploma or equivalent; bachelor's degree in a related field is a plus

• Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry

• Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders

• Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk

• Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations

• Ability to work independently and as part of a team, and manage multiple tasks and priorities

• Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset