Pawkit Pte Ltd – Customer Service Intern

As a Customer Service Intern, you will be the first point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and professionally. This role offers hands-on experience in customer support, problem-solving, and relationship management, while contributing to Pawkit’s mission of enhancing pet care.

Responsibilities:

• Respond to customer inquiries via email, phone, and WhatsApp in a timely and professional manner.
• Assist customers with booking appointments, resolving issues, and answering questions about Pawkit’s services.
• Provide updates and follow-ups to customers on service progress or requests.
• Maintain accurate and up-to-date customer records in our database.
• Collaborate with internal teams to resolve service-related issues and ensure customer satisfaction.
• Gather feedback from customers to help improve Pawkit’s services and processes.
• Support administrative tasks, such as preparing reports and updating FAQs.

Requirements:

• Passion for Pets: A genuine love for animals and empathy for pet owners.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills and a customer-first attitude.
• Proficiency in using basic office software and familiarity with CRM tools is a bonus.
• Organized and detail-oriented, with the ability to multitask.
• A proactive and problem-solving mindset.
• Previous experience in customer service or a related role is a plus but not required.

Perks of the Internship:

• Hands-on experience in customer service and operations.
• Work in a pet-friendly, supportive, and dynamic team environment.
• Flexible work arrangements with hybrid options (at least 3 days in the office per week). Full remote arrangement will affect stipulated remuneration.
• Regular 5 working days per week.
• Gain insights into the pet care industry and customer relationship management.
• Opportunity to transition into a full-time role based on performance.

If you’re passionate about providing exceptional customer service and making a difference in the lives of pets and their owners, we’d love to hear from you. Please send your resume and a short cover letter to [Insert Contact Email] with the subject line “Customer Service Intern Application.”

Join Pawkit and help us create amazing experiences for pet owners while growing your career in a dynamic and meaningful industry!