Company
Alpheaus Pte Ltd
alphaeus.com.sg
Designation
Service Desk
Date Listed
16 Jan 2025
Job Type
Entry Level / Junior Executive
Free/Proj
Job Period
Immediate Start, For At Least 6 Months
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Central Area, Singapore
Address
Central Area, Singapore
Map
Allowance / Remuneration
$2,000 - 2,400 monthly
Company Profile
Established in 2018, Alphaeus has just one goal in mind – to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions. Alphaeus is engaged in several large contracts with clients from both public and private sectors. Alphaeus has established extensive standard operating procedures (SOP), which is customizable to suit customers’ environments. In Alphaeus, we aim to provide good quality service to meet customer demands and changing needs
Job Description
About the job:
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
- Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.
About you:
- Singaporean only
- Min Diploma in IT-related fields
- Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in a non-tech call centre environment will not be considered.
- Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Alpheaus Pte Ltd - Designation:
Service Desk - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Central Area
Discuss this Job:
You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free: