Advanced Dental Group – Operations Executive

The Operations Executive will play a vital role in supporting all operational functions to ensure the clinic’ operations are run smoothly and successfully.

The Operations Executive will work closely with the management team and the clinic staff to supervise, manage, and execute daily operations in relation to, but not limited to, the following areas:

Clinic Operations: 

• Ensuring that clinics are smooth-running and resolve operational contingencies
• Assisting and training new staff with various skills including customer service, use of computer software (Plato, Microsoft SharePoint etc), service recovery and roles in operation procedures
• Ensure policies and SOPs are properly developed and adhered to by all clinics and staff
• Ensure billings and daily collections are properly and accurately done
• Carrying out dental assistant and receptionist duties from time to time if required
• Provide administrative support such as managing claims
• Assist staff with operational issues and enquires when assigned to the Rostered Operations Hotline Duties
• Coaching staff to improve on patient service quality and operational efficiency
• Leading / Motivating team to achieve clinics’ target
• Other ad hoc projects as assigned by Operations Manager

Clinic Infrastructure: 

• Ensure clinic infrastructure is sufficient and functional, including managing maintenance and repairs of equipment where necessary
• Ensure clinic environment is maintained to required standards

Cross Functional Engagement:

• Working with teams and other departments in HQ to facilitate operational workflow
• Tracking and giving feedback on any operational issues to the management, ie Breakdown of equipment

The Operations Executive will report to the Operations Manager, work with team members and all relevant stakeholders on the above matters, and any other duties as may be assigned.

Qualifications

Experience and Education: 

• Bachelor’s Degree preferred, entry-level candidates may apply. 
• No prior experience necessary, but any experience in related fields would be advantageous. 
• Proficient in Microsoft Office (Word, Excel, SharePoint etc.)

In addition, the successful applicant should possess: 

• Have a strong interest in service operations management, customer service or equivalent
• Excellent written and verbal communication skills
• Excellent critical and analytical skills
• Excellent teamwork and interpersonal skills.
• Positive attitude with willingness to learn
• Ability and flexibility to work with different stakeholders in fast-paced and dynamic environment
• Ability to work under pressure
• Strong drive towards continuous improvement, with resourceful and innovative thinking
• Keen sense of responsibility and accountability

Other Information

Compensation and Benefits: 

• Market leading basic salary
• Performance Bonus of up to 3 months
• Medical and dental benefits

Refer to www.advanceddental.co for information on our clinic branches.

We regret that only shortlisted candidates would be notified.