Advanced Dental Group – Operations & Human Resources Associate

Operations

• Ensuring that clinics are smooth-running and resolving operational contingencies
• Working with teams and other departments in HQ to facilitate operational workflow
• Assisting and training new staff with various skills including customer service, use of computer software (Plato, Microsoft SharePoint etc), service recovery and roles in operation procedures
• Ensuring company policies and SOPs are abided by staff
• Carrying out dental assistant and receptionist duties from time to time if required
• Provide administrative support such as managing claims
• Overseeing repair works
• Tracking and giving feedback on any operational issues to the management, ie Breakdown of equipment
• Managing rostering issues
• Coaching staff to improve on patient service quality and operational efficiency
• Leading / Motivating team to achieve clinics’ target

Human Resource

• Maintaining personnel files of all employees
• Schedule and coordinate meetings and interviews
• Coordinate and conduct first day orientation
• Account creation for all new joiners such as for email, adding new joiners to group chats and MS Team groups
• Uniform inventory management, including ordering of uniform when stock is low and making sure that all uniforms are accounted for once distributed
• Support training activities, maintain training records and training evaluations
• Coordinating with tertiatary schools for internship programmes
• Coordinate staff exit 
• Coordinating birthday cake deliveries to clinics
• General administrative support
• Any other ad-hoc duties as assigned by HR Manager