About the Company
At Advanced Dental, we are committed to providing our patients with dental care catered to each of their unique needs. Since the establishment of our first clinic in 1986, we have grown to over 20 clinics across Singapore. Today, we are one of the fasting growing practices in Singapore and are proud to be able to provide a full range of treatments to meet all our patients’ dental needs within our practice.
This is made possible by a dynamic and diverse group of professionals working together, whether in our clinics or behind the scenes. We are passionate about helping our patients feel amazing about their oral health every time a bite is taken or a smiled is shared.
As we continue to grow and expand, we are looking for a Patient Service Executive to join our team. This will be a position based in Singapore.
As a Patient Service Executive, you provide patient-centric service and be responsible for the smooth registration of patients, including assisting with appointment bookings, specialists’ consultation referrals and public enquiries involving payments.
- Perform frontline operations that includes registration, scheduling of next appointment, cashiering duties and following up with patients on treatments.
- Patient care duties such as dispensing of medications, collection of payment and submission of CHAS/Insurance Claims.
- Recommend suitable services and treatments to patients, coordinating complex treatments based on their needs and doctors’ input
- Provide professional service to all patients
- Follow up with lab cases (send, receive and track).
- Ensure accurate translation of doctors’ schedule into appointment booking system
- Knowledgeable about dental treatment will be an added bonus, but training will be provided
Qualification
- Higher Nitec/Diploma in any discipline with at least 2 years of experience, preferably in Healthcare setting will be advantageous
- At least 3 years of working experience
- Prior experience in Customer Service field will be a plus
- Exceptional interpersonal skills to liaise with patients, co-workers or external parties
- Excellent written and verbal communication skills
- Strong analytical skills
- Possess pleasant personality, positive and friendly in customers interactions
- Diligent and customer service oriented
- 5 Days work week (4 weekdays + 1 weekend)
Other Information
Compensation and Benefits:
- Market leading basic salary
- Performance Bonus of up to 3 months
- Medical and dental benefits
Refer to www.advanceddental.co for information on our clinic branches.
We regret that only shortlisted candidates would be notified.
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