Advisors Alliance Group (AAG) is an agency providing financial services centered on personal development and partnership towards progress. Being one of the forerunners in the financial services sector, AAG is constantly looking for new ways to push the boundaries and setting new standards. Founded in 2000, our founder Tan Koon Chuan has grown AAG from a mere 30 people to a group size over with 800 consultants today. He is always forward-looking and emphasizes heavily on service. Be it to our family, peers, seniors or clients. Only by serving are we able to learn and reach the hearts of our fellowmen.
Our core values are Integrity, Compassion and Competence. And those are the driving forces that our consultants use to provide customised solutions to help busy individuals make smart financial decisions. These are values that can pass on generations, making AAG a place where your work can impact lives, always.
The client support manager will proactively manage customer inquiries, and provide timely responses usually via phone and text messages. He/She supports customer resolution by maintaining continuous communication with clients and a centralized knowledge base. He/She also liaises with our FCs to ensure a smooth customer experience from beginning to end. The ideal candidate understands the importance of addressing all issues with efficiency within the support contract, and will be proactive in their approach to service recovery where and when necessary.
As a bonus, the client support manager gets to showcase his/her creativity in maintaining contact and enhancing relationships with clients. Same time he/she gets to learn the intricacies of good financial planning as he/she will be assisting to manage and update client's existing portfolio.
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Advisors Alliance Group - Designation:
Client Support Manager - Profession:
Marketing / Public Relations - Industry:
Finance - Location:
Toa Payoh