Aiken Digital – Account Coordinator

We are searching for Account Coordinators who are excited to play a larger role in attracting and retaining clients. Account Coordinators should be committed to customer satisfaction and ensuring internal operations are executed smoothly.

To be a successful Account Coordinator, you should be proactive, positive, and passionate about company offerings and how they create value for clients. Top applicants will be skilled verbal and written communicators with excellent presentation, customer service, time management, and computer skills.

Responsibilities:

• Assist Account Manager in business support and management. Assist in providing timely responses to client requests.

• Perform business renewal activities such as follow-up on outstanding renewals and sending renewal reminder letters.

• Perform administrative duties like answering calls, documentation, filing etc. Schedule business meetings and do follow-ups.

• Assist in developing and implementing business improvement programs.

• Analyse invoices and provide invoicing support. Assist in financial analyses and reporting.

• Provide excellent client service to ensure client satisfaction. Assist in identifying business opportunities with potential and existing clients. Assist in developing client presentations, proposals and reports.

• Maintain broad knowledge of client account regarding its target, industry and competitors. Maintain and review account plans for meeting the defined targets & understanding of account management principles.

• Assist Account Manager in coordinating day-to-day account activities & project tracking. Assist with content creation and population as well as social media updates.
  
  Requirements:

• Bachelor’s degree in Business Administration or related field.

• Sales, Marketing, or Account Management experience is generally preferred. Excellent time management skills.

• Exceptional presentation and verbal and written communication skills. Strong computer skills and experience with MS Office.

• Proactive attitude with a passion for customer satisfaction. High level of efficiency and accuracy.