Ailytics is Singapore's leading video analytics solution provider that helps construction companies create a safe and productive workspace to minimize risk and improve productivity across all of their facility footprints. The global industrial workplaces are dangerous and inefficient, with fatalities happening every 10 minutes and 35% of the time being spent on non-productive activities.
At Ailytics, we believe that workplace safety and productivity are non-negotiable and can be easily improved with the adoption of the right technology. Using the latest breakthroughs in AI, we empower the workplace to have 24/7 monitoring of their operations, receive real-time violation notification, and optimize their operational bottlenecks, resulting in up to 25% reduction of the human and economic cost of workspaces.
We are looking for someone with an entrepreneurial spirit to work on meaningful projects that solve business challenges through various roles.
Responsibilities:
Customer and Project Management:
o Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.
o Support primary Customer Success Engineers for customers and sites.
o Offer support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.
o Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.
o Ensure customer satisfaction and retention.
o Monitor and report on key customer success metrics.
o Willingness to travel to customer sites as required.
Cross-functional collaboration:
o Coordinate internal resources to address customer requirements effectively.
o Work collaboratively with internal teams to enhance the overall customer experience.
o Provide constructive product feedback and suggestions to Ailytics’ technology team.
Documentation:
o Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
o Recording of minutes, identifying action items during integration, kick-off meetings and training sessions.
Keeping current:
o Staying up to date on internal documentations and procedures to provide technical guidance/support to customers.
o Stay informed about the latest industry trends and technologies to enhance customer success strategies.
Requirements
- Strong sense of ownership for tasks and projects, willing to see a task to the end
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated experience in a customer success or account management role.
- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
- Strong project management and organizational skills.
- Familiarity with Project Management software (like Jira, Confluence).
- A service mindset with a passion for working with technical customers.
- Customer-first mentality with a high dose of empathy.
- Self-starter, growth mindset, and able to work cross-team.
Why work at Ailytics?
- Join Ailytics in transforming the industrial sector with AI-powered solutions.
- A fun team to be in, with high standards and a culture of transparency and collaboration.
- Flexible working arrangements such as choice of location, and async work environment.
- Constant training and coaching on Video Analytics solutions and its impact.
- Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.
- You will be stretched and given career opportunities to grow laterally and vertically.
Related Job Searches:
- Company:
Ailytics Pte Ltd - Designation:
Customer Success Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Downtown Core