Ailytics Pte Ltd – Customer Success Engineer

Company
Ailytics Pte Ltd
ailytics.ai
Designation
Customer Success Engineer
Date Listed
01 Jul 2024
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
81 Ayer Rajah Crescent, Singapore
Work from Home
Address
81 Ayer Rajah Crescent, Singapore 139967
Map
Allowance / Remuneration
$3,000 - 4,000 monthly
Company Profile

Ailytics, an emerging leader in the field of video analytics, focuses on improving operational safety and productivity. As a growing presence in Southeast Asia, we have steadily built a reputation for delivering impactful solutions in various industrial settings. Our journey so far has been marked by the successful deployment of our solutions across numerous industries, ensuring safer and more efficient work environments. Now, we're embarking on an exciting new chapter: harnessing the most recent advancements in artificial intelligence to elevate our solutions to unprecedented levels.

As we embark on this next phase of innovation and expand our dynamic team, we remain committed to pushing the boundaries of what's possible in our field. We are seeking talented individuals who are passionate about applying AI in practical, impactful ways.

Job Description

Customer Support Engineer (Video Analytics)

Responsibilities:

  • Customer and Site Management:
  • Act as the primary liaison for customers and sites.
  • Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.
  • Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
  • Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.
  • Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.
  • Ensure customer satisfaction and retention.
  • Monitor and report on key customer success metrics.
  • Willingness to travel to customer sites as required.
  • Implementation of Video Analytics solutions:
  • Lead the implementation and integration of Ailytics’ Video Analytics solutions into customers’ workflows and systems.
  • Troubleshooting:
  • Troubleshoot and resolve technical issues to ensure customer satisfaction.
  • Platform Administration:
  • Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
  • Cross-functional collaboration:
  • Coordinate internal resources to address customer requirements effectively.
  • Work collaboratively with internal teams to enhance the overall customer experience.
  • Provide constructive product feedback and suggestions to Ailytics’ technology team.
  • Documentation:
  • Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
  • Mentor for Interns:
  • Provide guidance to interns on efficient and effective practices in daily tasks.
  • Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.
  • Keeping current:
  • Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

  • Demonstrated experience in a customer success or account management role.
  • Proven background in software development and/or technical support roles.
  • Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong project management and organizational skills.
  • Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.
  • A service mindset with a passion for working with technical customers.
  • Customer-first mentality with a high dose of empathy.
  • Self-starter, growth mindset, and able to work cross-team.

Why work at Ailytics?

  • Join Ailytics in transforming the industrial sector with AI-powered solutions.
  • A fun team to be in, with high standards and a culture of transparency and collaboration.
  • Flexible working arrangements such as choice of location, and async work environment.
  • Merit-based ESOP (Employee Stock Option Program)
  • Constant training and coaching on Video Analytics solutions and its impact.
  • Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.
  • You will be stretched and given career opportunities to grow laterally and vertically.
This position is already closed and no longer available.  You may like to view the other latest internships here.

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