Aimazing is a tech startup that specialises in analysing offline transaction data to deliver strategic business insights to physical merchants and shopping malls. Founded in 2015, and backed by The Finlab (Powered by UOB & SGInnovate), Aimazing is headquartered in Singapore with a presence in Malaysia, Taiwan and the Philippines. We are poised to transform the market's current understanding of transaction data and build the next generation of offline commerce. Aimazing is trusted by over 1,000 merchants regionally and our aim is to help these clients develop a deeper understanding of their customers and effectively use offline transaction data to make strategic decisions to increase revenue, build stronger customer engagement and reduce customer acquisition cost. As Aimazing continues to grow, one thing remains the same: the mission to leverage the power of data to propel merchants and their businesses to greater heights! If you are motivated to take up new opportunities and challenges, and disrupting the current offline market in a fast-growing team excites you, get in touch!
Customer Success Intern (July'21 - Dec'21)
Position Overview:
Aimazing (eɪ-ʌɪ-meɪzɪŋ) is an end-to-end data-driven marketing and analytics solution with a presence in Singapore, Malaysia, Taiwan, and the Philippines that leverages on the power of data to help businesses know and reach customers both online and offline through a deeper understanding of their target audience. Our solution allows merchants to acquire new customers and engage with regulars. As Aimazing continues to grow, one thing remains the same; Our mission to propel merchants and their business to greater heights!
www.aimazing.co
Responsibilities:
Develop, manage and maintain a good relationship between AImazing and clients (existing & potential).
Handling customers’ inquiries promptly through various channels.
Clarifying customers’ inquiries to understand their needs/issues and provide a solution.
Ensuring customer satisfaction.
Managing a good record of customer interactions, comments, and complaints from clients/customers.
Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership, and takes steps to normalize relationships or resolve issues.
Other ad-hoc or project-based customer experience-related tasks as required.
Requirements:
A lateral thinker and creative problem solver with strong attention to details
Well organized, patient, and customer-oriented.
Demonstrate negotiation skills.
No experience but a keen interest in starting a career in the Customer Success/Relationship Management line are welcomed!
What we offer:
Steep learning curve
A vibrant and international team
Open working culture (Your opinions are all valued!)
Responsibility from day one in a fast-growing and global company
Learning Outcome & Objectives:
Develop interpersonal skills on a corporate level and heightened EQ.
Develop better communication skills as you will be put to test to handle customers’ feedback (positive & negative)
Learn how to talk to customers on a b2b level, instead of b2c. Learn what business owners really care about
Learning how to maintain a good rapport to other businesses on behalf of a company.
Learning how after-sales cycle work.
Related Job Searches:
- Company:
Aimazing Pte. Ltd. - Designation:
Customer Success Intern - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Queenstown