Aimazing Pte. Ltd. – Relationship Management Intern

Relationship Management Intern (July'21 - Dec'21)

Responsibilities:

• Develop, manage and maintain a good relationship between AImazing and clients (existing & potential).

• Handling customers’ inquiries promptly through various channels.

• Clarifying customers’ inquiries to understand their needs/issues and provide a solution.

• Ensuring customer satisfaction.

• Managing a good record of customer interactions, comments, and complaints from clients/customers.

• Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership, and takes steps to normalize relationships or resolve issues.

• Other ad-hoc or project-based customer experience-related tasks as required.

Requirements:

• A lateral thinker and creative problem solver with strong attention to details

• Well organized, patient, and customer-oriented.

• Demonstrate negotiation skills.

• No experience but a keen interest in starting a career in the Customer Success/Relationship Management line are welcomed!

What we offer:

• Steep learning curve

• A vibrant and international team

• Open working culture (Your opinions are all valued!)

• Responsibility from day one in a fast-growing and global company

Learning Outcome & Objectives:

• Develop interpersonal skills on a corporate level and heightened EQ. 

• Develop better communication skills as you will be put to test to handle customers’ feedback (positive & negative)

• Learn how to talk to customers on a b2b level, instead of b2c. Learn what business owners really care about

• Learning how to maintain a good rapport to other businesses on behalf of a company. 

• Learning how after-sales cycle work.