Founded in 2006, Albatross CX is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. Albatross CX specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric - Albatross Customer Experience (ACE) index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 17 global offices, Albatross CX delivers 360-degree customer experience framework to over 200 of the world’s most prestigious brands.
Albatross CX is a member of the Customer Experience Group, the alliance of five leading agencies (Wisely Insights, Activate Experience, SmartCX and Face2Face on top of Albatross CX), offering together a framework that enables premium and luxury brands to elevate the customer experience. For more information, visit www.albatrosscx.com.
As an Operations Coordinator Intern, you will be based at our Singapore office and reporting to the Operations Manager, and you are responsible for the following:
- To work on a large-scale development of the database of Customer Experience Evaluators
- To manage the timely assignment and execution of fieldwork as per company standards, specific mission/client requirements and project schedule.
- To ensure the quality of the field surveys, their timely collection and electronic submission.
- To manage the timely validation of the field surveys by elaborating a strategy based on the Business Unit Operations resources and the projects forecast.
- To maintain good professional relationships with your Customer Experience Evaluators and Global Operations Support team to timely handle complaints and feedback in a true spirit of cooperation, team work and customer satisfaction
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