Founded in 2006, Albatross CX is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. Albatross CX specializes in capturing and analyzing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric - Albatross Customer Experience (ACE) index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 14 global offices, Albatross CX delivers a 360-degree customer experience framework to over 200 of the world’s most prestigious brands.
Albatross CX is a member of the Customer Experience Group, the alliance of five leading agencies (Wisely Insights, Activate Experience, SmartCX, and Face2Face on top of Albatross CX), offering together with a framework that enables premium and luxury brands to elevate the customer experience. For more information, visit www.albatrosscx.com.
We are now looking for an Operations Coordinator Intern.
In this position, based at our Singapore office and reporting to the Operations Manager, you are responsible,
- To work on large-scale development of the database of Customer Experience Evaluators
- To manage the timely assignment and execution of fieldwork as per company standards, specific mission/client requirements and project schedule.
- To ensure the quality of the field surveys, their timely collection and electronic submission.
- To manage the timely validation of the field surveys by elaborating a strategy based on the Business Unit Operations resources and the project forecast.
- To maintain good professional relationships with your Customer Experience Evaluators and Global Operations Support team to timely handle complaints and feedback in a true spirit of cooperation, teamwork and customer satisfaction.
Requirements
QUALIFICATIONS
Previous Work Experience:
Previous experience in Retail/Project Management would be a plus
Educational Qualifications:
- GCE ‘A’ Levels/Higher Nitec/Polytechnic diploma in any field
- Fresh graduates are welcome to apply
Skills and Knowledge:
- Strong analytical thinking and ability to perform efficiently in a fast-paced, multi-cultural environment
- Strong knowledge and passion for the luxury and premium markets and retail operations a plus
- Exceptional knowledge of MS Office, advanced proficiency in Excel
- Excellent command of English is a must, oral and written. Fluent in any other language will be a plus.
- Strong management reporting skills
- Ability to efficiently communicate with different teams
- Basic negotiation, decision-making, problem-solving, influencing skills.
Desired Values:
Integrity
Passion
Boldness
Type of position: Full time, Internship with a possibility to become a full-time position.
Working hours: Monday to Friday
Start date: ASAP
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