AlcoholDelivery – Customer Experience Intern

We're on the hunt for a passionate Customer Experience Specialist (Intern) to join us to provide engaging, helpful support and experience for our customers.

Responsibilities:

• Ensure smooth flow of daily operations
• Handle customer inquiry via inbound and outbound calls, emails, etc.
• Attend to customers’ enquiries in a timely manner
• On-board, track and update customer’s orders
• Coordinate with operation team to assure orders being proceeded on time and properly
• Constantly evaluate operations workflows and propose recommendations to streamline them to be efficient, relevant and
  valuable both internally and externally
• Maintain customer happiness standards to achieve high level customer satisfaction
• Other general administrative duties assigned

Requirements:

• Be the voice of the AlcoholDelivery team when talking to our customers
• A passion for making a difference for our customers
• Communicate fluently and comfortably in English, and conversational Chinese
• Pleasant and willing to learn attitude
• Meticulous and systematic