Alpha Manpower Pte Ltd – Field Support Engineer / Desktop Support Engineer

• Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.

• Logging of service desk calls and documentation of all user requests and problem resolution in problem Ticket system.

• Trouble shooting, setup all PC hardware, notebook, printer/print server, MS Win 7/8, Internet browser, VPN, wireless, RF scanners, barcode printers, standard Microsoft software, Outlook client and other in-house application problems. Basic setup and troubleshooting skills in MAC OS is preferred.

• Provides technical assistance to users on basic desktop request as and when require.

• Perform tasks as and when assigned by superior.

Job Requirements:

• Diploma/ITE graduates in Computer/ Information Technology /Electronics/ IT or equivalent

• Experience in related field for 1-2 years (IT Call centre, service desk, desktop support environment)

• Relevant experience in supporting PC/notebook hardware, network printer, MS Windows and standard software (MS office, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting

• Excellent communication, initiative and inter-personal skills. Able to work in a highly fast pace environment.

• Customer oriented and positive working attitude

• Able to work independently with minimum supervision

• Training will provided