Alphaeus Pte Ltd – Intern, Service Desk Engineer

As a Service Desk Engineer you'll gain hands-on experience providing technical support in a dynamic IT environment. Develop professional skills in customer service, troubleshooting, and IT infrastructure management while supporting end-users with their technical needs.

Core Responsibilities

• User Support: Respond to service requests through multiple channels, providing first-level technical support and application assistance
• Incident Management: Log, track, and document technical issues in the incident management system from identification to resolution
• Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues, including remote access support
• Account Administration: Manage user account setup, password resets, and access control across various systems
• Service Request Management: Handle Install, Move, Add, and Change (IMAC) requests efficiently with minimal disruption
• Problem Resolution: Identify and escalate complex issues to appropriate technical teams while maintaining ownership of tickets
• Skill Development: Enhance technical knowledge, customer service abilities, and IT service management practices through practical experience

Required Qualifications

• A full time matriculated student
• Able to commit a 5 weekday internship attachment with a minimum 3 months commitment , longer commitment beyond 3 months is welcomed