Company
Altrocks Tech Pte Ltd
altrockstech.com
Designation
IT Helpdesk Engineer
Date Listed
06 Aug 2024
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
From 01 Oct 2024, Permanent
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Punggol, Singapore
Address
Punggol, Singapore
Map
Allowance / Remuneration
$2,500 - 3,000 monthly
Company Profile
ALTROCKS is a leading provider offering end-to-end IT services. We guide our customers on their digital transformation journeys, providing them with right technology, proven methodology, and IT know-how to thrive in the digital world.
Job Description
- Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
- Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
- User Account Management (Add, Delete and Change) and follow Change Management processes.
- Setup User Accounts, Messaging preparation of access cards and End-user devices.
- Escalate to Level 2 engineer if the issue not resolved.
- Remotely assist users with support needs.
- Manage and monitor internal assets to ensure accurate inventory records.
- Experienced candidates will be considered for L2 Engineer roles.
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Altrocks Tech Pte Ltd - Designation:
IT Helpdesk Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Punggol
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