At Annabelle Psychology and Annabelle Kids, we are committed to providing compassionate, ethical and professional psychological and therapy services. We provide services to a spectrum of target audiences from individuals, families, couples and children.
As the first point of contact, our Clinic Reception Executive ensures a smooth, welcoming experience for clients seeking mental health support. This role goes beyond front desk duties, you'll manage appointments, handle enquiries, support daily clinic operations, and help maintain a warm and organised space. If you're meticulous, personable, and thrive in a dynamic environment where no two days are the same, we'd love to have you on our team!
Responsibilities
Provide quality lounge-side reception and check-in/out service to clients, including the handling of:
- Provide warm and efficient front desk service, ensuring a smooth check-in and check-out experience for clients
- Manage client registrations, appointment scheduling, and walk-in enquiries
- Handle payment processing, invoicing, and financial record-keeping
- Perform general administrative tasks, including managing records and the clinic’s file system (Microsoft Excel/Word)
- Coordinate psychologists’ calendars, room bookings, and send appointment reminders and follow-ups
- Respond promptly and professionally to phone calls, emails, and client enquiries
- Maintain cleanliness and organisation of clinic spaces, including vacuuming, mopping, and tidying consultation rooms and common areas
- Wash and store clinic dishes, ensuring a clean and welcoming environment for clients and staff
- Support daily clinic operations to ensure a welcoming and efficient environment
Required Qualifications and Experience
- Maturity of character, sensitive to mental health clients
- Similar experience in a mental health or clinic setting will be advantageous
- Meticulous and organised, able to self-prioritise and perform with minimum supervision
- Fluent English required; Mandarin or Bahasa speaking skills an advantage to attend to clinic phone calls, e-mails and enquiries in a timely and professional manner from English, Mandarin and Bahasa speaking clients
- An “enabler” to assist our psychologists in providing the best level of care to our clients
- Friendly personality with a positive working and learning attitude
- Full time (5 day work week - including Saturdays. One week day will be off in-lieu)
Straight Talk from the Boss:
- Our amazing crew makes the work look effortless but it's tough work juggling clients, enquiries, clinicians, children, toys, and animals (real and fake ones) all at the same time.
- We take a lot of care in searching for the right persons to join us as we are a tight-knit team. That means we play, laugh, poke fun, and sometimes fight and quarrel with each other. But most of all, we look after each and every member of our work team.
Hope to see you around our clinics!
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Annabelle Psychology & Annabelle Kids - Designation:
Clinic Receptionist Executive - Profession:
Admin / Secretarial - Industry:
Healthcare / Fitness / Sports - Location:
Toa Payoh