As We Move Pte. Ltd. – Gym Studio Operations & Management Intern

Key Responsibilities:

Operations & Community Engagement:

• Uphold As We Move’s Values: Ensure our service standards reflect the welcoming and inclusive atmosphere we’re known for.
• Member Relations: Address inquiries from members, resolve issues promptly, and maintain positive relationships with community members.
• Tours & Sales Support: Provide gym tours to potential members and explain our offerings, highlighting what makes As We Move unique.
• Housekeeping: Assist with maintaining the cleanliness, tidiness, and security of the facility, ensuring everything is in tip-top shape for our members.
• Rezerv Platform: Familiarize yourself with our booking and management system, learning the ins and outs of scheduling and tracking.
• Social Media Presence: Assist with content creation and community engagement on social media platforms to promote classes, events, and milestones.

Sales Performance:

• Track Leads & Renewals: Monitor trial leads, follow-up potential members, and track renewals to ensure consistent growth.
• Sales Reporting: Generate daily sales reports and assist the Sales Lead in monitoring performance.
• Member Feedback: Communicate updates from community members and gather feedback to continuously improve our offerings.
• Sales Support: Help prime and close potential leads, working toward personal and team sales goals.

Administrative & Ad Hoc Responsibilities:

• Basic Admin Duties: Perform routine administrative tasks such as updating member information, monitoring schedules, and other front-desk duties.
• Event Support: Assist with organizing and running events or special classes.
• Maintenance & Projects: Help ensure the facility is well-maintained and contribute to individual projects or new initiatives as needed.

What We’re Looking For:

• Passion for Fitness: While you don’t need to be a fitness pro, an interest in health and wellness is key to thriving in this role.
• Strong Communication Skills: You’ll be the face of As We Move, so it’s essential to communicate well with members, visitors, and the team.
• Emotional Intelligence: Client-facing work requires empathy, patience, and the ability to handle feedback or complaints professionally.
• Problem Solver: Ability to identify challenges and suggest improvements to enhance member experiences and operational efficiency.
• Team Player: You’ll be part of a small, close-knit team, so working well with others and being a positive presence is essential.
• Punctuality & Consistency: You’ll need to be dependable and consistent with attendance to ensure coverage during shifts.
• Self-Motivation & Willingness to Learn: This role involves a lot of hands-on experience, so being proactive and open to feedback is key.
• Organized & Detail-Oriented: Meticulous attention to detail, particularly when it comes to maintaining the cleanliness and orderliness of the gym.

Requirements:

• Flexibility: Willingness to work flexible hours, including evenings, weekends, and public holidays.
• 1 Year of Relevant Experience (preferred): Any experience in operations, sales, or customer service is a plus.
• Passion for Fitness (optional): A genuine interest in health, fitness, or wellness is highly appreciated.
• Strong Verbal Communication Skills: Must be comfortable interacting with members and resolving any concerns.
• Adaptability: Must be comfortable with both front-of-house and back-of-house responsibilities, from member relations to housekeeping duties.

What We Offer:

• Hands-On Experience: Gain in-depth exposure to gym operations, sales, and management in a growing fitness hub.
• Free Gym Access & Classes: Enjoy complimentary access to our facilities and fitness classes, including yoga, martial arts, and more.
• Supportive Work Environment: Join a friendly, community-focused team that values collaboration and growth.
• Performance-Based Bonuses: Opportunities to earn bonuses based on sales performance and achieving specific milestones.
• Flexible Working Hours: We offer flexibility to balance work and personal time.

If you'd like to teach a fitness class, or currently a personal trainer.

Do apply and we can discuss a more holistic arrangement!