The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company’s serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS,YELLO, POP!,Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.
We have a portfolio of more than100,000 units in more than 170 cities across over 30 countries. From fully furnished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transcient and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of “Leading Serviced Apartment Brand” in various countries that it operates in.
As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair &Progressive Employment Practices (TAFEP) as a Human Capital Partner(HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.
We are a wholly-owned subsidiary of CapitaLand Limited.
Job Description
The Intern, Guest Service is responsible for the checking in and checking out of guests at the property. He/she will follow through guests' requests to make the guests feel ‘at home’ and exceed their expectations. He/she is a point of contact for the guests, and coordinates the guests’ requests with the other departments and ensures that services are delivered promptly and efficiently. He/she is also responsible for the efficient rooming of the guests.
- Responsible for checking in guests such as, registering and assigning rooms to guests.
- Issue apartment access cards and escorts guests to their apartment.
- Manage guests’ accounts and information, and apartment availability in the system.
- Receive and transmits messages to guests promptly.
- Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
- Arrange tours, taxis, and restaurants reservation for guests.
- Handle and records guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
- Responsible and accountable for handling and safe keeping of cash and guest valuables.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Make and confirms reservations.
- Handle walk-ins, emails and phone enquiries.
- Assist in property viewing for walk-in guests or on behalf of the Sales Department.
- Perform any other duties as required and directed by the Front Office manager or Management.
Job Requirements
The candidate should possess the following:
- Currently pursuing a NITEC/Diploma in Hospitality or an equivalent
- Good communication and coordination skills
- Meticulous and service-oriented
- Organised, neat and well-groomed
- Ability to work independently and in teams
- Outgoing personality
- Basic knowledge in Microsoft Office (ie; Outlook, Word and Excel)
- Open to 5-day work week with 2 rest days work arrangement (which may not fall on the weekends and may not be consecutive 2 days)
Related Job Searches:
- Company:
Ascott International Management Pte Ltd - Designation:
Intern, Guest Service - Profession:
Hospitality - Industry:
Hotel and Accommodation Services - Location:
Orchard