Ascott International Management Pte Ltd – Intern, Guest Service

Responsibilities

• Responsible for checking in guests such as, registering and assigning rooms to guests.
• Issue apartment access cards and escorts guests to their apartment.
• Manage guests’ accounts and information, and apartment availability in the system.
• Receive and transmits messages to guests promptly.
• Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
• Arrange tours, taxis, and restaurants reservation for guests.
• Handle and records guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
• Responsible and accountable for handling and safe keeping of cash and guest valuables.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Make and confirms reservations.
• Handle walk-ins, emails and phone enquiries.
• Assist in property viewing for walk-in guests or on behalf of the Sales Department.
• Perform any other duties as required and directed by the Front Office manager or Management.

Requirements

• Currently pursuing a Diploma/NITEC in Hospitality or an equivalent
• Good communication and coordination skills
• Meticulous and service-oriented
• Organised, neat and well-groomed
• Ability to work independently and in teams
• Outgoing personality
• Basic knowledge in Microsoft Office (ie; Outlook, Word and Excel)
• Open to 5-day work week with 2 rest days work arrangement (which may not fall on the weekends and may not be consecutive 2 days)