ASE Education Group Pte Ltd – Course Coordinator

Responsibilities:

• To develop, manage and maintain strong relationships with Customers.
• Responsible for course schedule adjustments and updates to ensure effective use of classroom and teacher resources.
• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Act as a brand guardian for online and offline communications.
• Provide administrative support for the office; maintain files and organize documents
• Any ad-hoc duties that may be assigned from time to time

Requirements

• Minimum 1 – 2 years of experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment