Aspire Nxt was born in 2010 to help organisations with their IT requirements. Over the years, we have lived up to our promise and at the same time grown into an organisation that we are proud of. Our mission, today, is to deliver the best in the business by curating a culture of mutual success.
Designation : Desktop engineer
Location : Singapore
This will be 1 yr contract role
JOB SUMMARY
- PRIMARY DUTIES & RESPONSIBILITIES
- Liaise with end-users and build good rapport;
- Plan, coordinate and involve in end-user training for system implementations and enhancements (implementations and enhancements);
- To provide training to end-user when required;
- First level of support for all issues reported by the end-users;
- To be able to classify reported issue correctly;
- To prepare and present monthly progress report;
- Prepare and draft incident report if required;
- To track and ensure all issues reported are closed within SLA and all enhancements are accepted within agreed timeline;
- To provide any technical support, e.g. printer configuration.
- Ability to work shift to provide 24 x 7 support including weekend.
- Required to work on-site.
(C) SECONDARY DUTIES & RESPONSIBILITIES
- Able to provide 24*7 standby support when required;
- Performs any other duties as assigned.
(D) KEY JOB SPECIFICATIONS
Education
Essential
Preferred
Recognized Professional Certificate /Diploma/Advance/Higher/Graduate Diploma in IT or equivalent
Recognized Professional Certificate /Diploma/Advance/Higher/Graduate Diploma in IT or equivalent
Experience/ Knowledge
Essential
Preferred
Fresher or exp of related working experience in similar capacity
Good communication skills
- Ability to track issues from creation till closure closely
- Ability to work on shift to support after office hours and weekends.
- Have some experience in healthcare domain
Related Job Searches:
- Company:
Aspirenxt - Designation:
Desktop Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT