Ate Ideas Pte Ltd – Palate Intern

Job Description - Palate Intern

General Description

Reports to Senior Consultant and Consultant - Palate interns will be trained and guided accordingly to perform administrative duties to support the marketing and sales effort of the Palate team in the following areas.

1)     Partner and Member Engagement

-          Reply enquiries on email

-          Reply enquiries on Facebook

-          Post on Facebook – new promos, news, new restaurants etc

-          Update Palate website

-          Answering Palate hotline calls

-          Reporting complaints to Senior Consultant/Consultant for immediate recovery actions

-          Dissemination of eDMs to members – have to coordinate the artwork and mailing it out via Mail Chimp

-          Checking the CRM and exporting the mailing list

-          Assist with customer service recovery – when wines are given out, update the wine inventory file

-          Help with photocopying of promotion deck and restaurant training materials

-          Maintain a stock list of all the POPs materials in our office

-          He/She must be able to apply a standard verbiage when handling member enquiries on the phone

2)     New Palate Members

-          Ensure new member’s details are updated in database folder in shared drive

-          Imprinting of new member card and mailing of card to member

-          Update the Voucher Inventory file when a voucher pack is given out. Fill up the spaces beside the appropriate serial number

-          For all Mr & Mrs Smith (MMS) vouchers, there needs to be a voucher code. Voucher codes can be found in the file Mr&MrsSmith Voucher Codes for Palate

3)     Events

-          Liaise with merchants that Palate is going to do event with

-          Mechanics and theme of event

-          Logistics

-          Coordination artwork for the invite to members

-          Dissemination of invite

-          Keeping track of the RSVPs

-          Managing the registration desk on event site

4)     Merchant Partnerships

-          Liaising with merchants with regards to all aspects of the programme:

o   Collateral – photos; press release; extra T&C

o   Events

o   Customer issues

o   Marketing initiatives

o   Any issues that the merchants have

o   Update and maintain merchant’s details folder

o   Preparing proposal/contract for partnership renewal and partnership requisition

Knowledge & Skills Description

Candidates should be capable of initiating and maintaining strong personal relationships with both partnering merchants and members. A high degree of organization and self-motivation is required. Intern must be able to quickly learn and understand the T&C of Palate programme.