Aunty Pte Ltd – Operations Associate

Job Summary:

We are seeking a dynamic and results-driven Operations Associate to join our fast-growing babysitting startup as the right hand to the CEO. The ideal candidate will play a pivotal role in overseeing day-to-day operations, ensuring exceptional customer experiences, streamlining processes, and identifying opportunities for operational improvements. As a critical member of the team, you will be instrumental in driving the growth and success of the company.

Key Responsibilities:

• Manage and optimize the daily operations of the company, ensuring smooth, efficient, and high-quality service delivery.
• Establish and maintain strong customer relationships to drive customer satisfaction and loyalty.
• Efficiently manage scheduling and ensure the timely placement of caregivers with families.
• Measure and analyse key performance indicators to track progress and success.
• Oversee the recruitment process for caregivers, conducting interviews, background checks, and reference verifications.
• Continuously identify and implement process improvements to enhance operational efficiency.

Qualifications:

• A bachelor's degree in any discipline.
• Demonstrate strong work ethics and the ability to collaborate effectively.
• Proficiency in using Microsoft Excel and other relevant software tools for data analysis and reporting.
• Proven experience in an operational role, preferably in a startup or rapidly growing company.
• A commitment to maintaining the highest standards of childcare and client satisfaction.
• Strong communication and interpersonal skills, with a customer-centric approach.

This is an opportunity to make a meaningful impact on families and children's lives. If you are passionate about childcare and operations management, join us in our mission!