Avatar Techno Services is a global IT Solutions and Services Company established in 2019 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. By 2020 Avatar Techno Services became a leading provider of client-focused IT services and started focusing on IT solutions.
Our services are designed to drive innovation and expansion into new marketplaces while reducing overall costs.
In today’s competitive global market, businesses need technology partners who can understand business strategy and deliver seamless solutions with emerging technologies.
Our team is committed in providing all IT activities right from outsourcing solutions, Infra-structure setup, security consultancy, maintenance, support, project management, software development, testing and much more, which can be tailored on a case-to-case basis.
Provide IT support to end users for hardware and software problems and resolve the
issues in a timely manner.
Key Responsibilities:
• Support project teams in implementation, installation, and configuration of
PCs/Workstations OS., applications and related peripheral devices.
• Provide phone and on-site support, resolving, troubleshooting and investigating
issues pertaining the PCs, applications and peripherals for systems.
• Record incidents into the incident management system, either through incident
tracking software or email.
• Ensure all incidents are addressed within the defined Service Level Agreement
(SLA).
• Follow through all necessary escalation from L1.
• Prepare daily situation reports for management review.
• Provide timely updates on assigned requests.
• Verify the functionality of newly deployed PCs and IT peripherals; escalate any
issues for resolution.
• Maintain accurate asset information in the asset database, including required
documentation.
• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.
• Provide regular progress updates to Project Leads regarding bug fixes,
enhancements, or patches.
Requirements:
• Minimum ITE / Diploma in Computing and Information Systems.
• At least 2 years of equivalent work experience (in operations support).
• Knowledge of Office automation tools, MS Operation Systems.
• Experience in desktop software for patch management, software packaging and
software delivery is an added advantage.
• Strong oral and interpersonal communication.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Must be independent, resourceful, pro-active and a team player.
• Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency
service / issues or additional scheduled work arrangement.
• Strong aptitude in picking up (operation knowledge) in more than one type of
system
Kindly note that only shortlisted candidates will be notified.
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- Company:
Avatar Techno Service - Designation:
Operations Support Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT