B Partners LLP – Service Desk Exec

• 6 months contract, with one time bonus payout upon completion.
• 4 days paid leave within the contract period
• If need to attend onsite, travel cost will be reimburse
• working hour Monday-Friday 8:30am-5:30pm (less public holiday)
• Reimburse phone bill /phone allowance

Requirements:

• Minimum Diploma in Computing, Computer Engineering, Information Systems or equivalent
• Minimum 1 years of relevant working experience
• Medium understanding of the Windows desktop support technology areas and Microsoft O365 applications support
• Basic technology of networking
• Basic knowledge of ITIL processes
• Knowledge of common desktop applications
• Good analytical and problem-solving skills
• Ability to prioritize & multi-task in a fast-paced/demanding environment
• Manage well under pressure and tight deadlines
• Strong customer service and English communication skills

Scope of work:

• Set up and manage user accounts and permissions
• Provision laptops / desktops for rollout to users
• Update and maintain the IT asset inventory
• Install and upgrade approved software / applications on machines
• Troubleshoot IT related issues
• Work to be done physically onsite or remotely, depending on issue
• Maintain and contribute to a knowledge base when necessary
• Coordinate hardware warranty repair
• Get quotations from vendors when requested or where necessary
• Escalate to 3rd party vendors when necessary and conduct follow ups
• Provide advice on required software or hardware upgrades
• Update tickets accurately and timely, with proper notes and details