Overview: We are seeking a motivated and dynamic contract employee to join our team and assist in our customer service and operational processes. As a Customer Service officer, you will play a crucial role in ensuring exceptional customer experiences while gaining hands-on experience in various aspects of our operations. This role offers an opportunity to develop essential skills in communication, process improvement, teamwork, and problem-solving.
Key Responsibilities:
Customer Service:
Handle customer queries and complaints promptly and professionally.
Manage incoming customer phone calls (average 5-10 calls per day) and provide effective solutions to customer issues.
Operations Support:
Coordinate end-to-end service and order management, including service fulfillment, job scheduling, and order processing.
Collaborate with contractors to ensure efficient and timely service scheduling and delivery.
Assist project engineers in scheduling installations and ensuring timely project completion.
Requirements:
At least 1-2 years of working experience in Customer Service Operations.
Fresh graduates are welcome to apply, training will be provided.
Familiar with CRM.
Strong written, verbal, communication and quantitative skills
Exceptional interpersonal and customer service skills.
Must be able to read, write and speak English fluently.
Additional Asian language skills are a plus.
Ability to multitask and work well with other departments within the organization.
Enthusiastic about process improvement and willing to learn.
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
BAFCO Singapore Pte Ltd - Designation:
Customer Service Officer - Profession:
Customer Service / Communications - Industry:
Manufacturing General / Biomedical / Pharmaceutical - Location:
Geylang