Bamboo System Technology is the Cloud SAAS online learning platform and service provider based in Singapore. Aiming to be the leading online technology and platform solution provider in Asia. Its BambooCloud Pro learning platform includes the online instructional management system, collaborative learning applications and tools, mobiles apps, and other related learning services built on the latest internet technology.
BambooCloud has been deployed successfully in Singapore and China markets, helping global enterprises, schools and universities, SMEs, government agencies to build an integrated and easily scalable learning ecosystem, create innovative, engaging and personalized learning services to enable the instructors and learners to learn, teach and collaborate effectively.
Responsibilities
- Research and identify solutions to software issues
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to collect requirement and conduct demo
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Requirements
- Degree in Computer science, Information system or related field
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
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- Company:
Bamboo System Technology Pte Ltd - Designation:
Technical Support Intern - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Geylang