Big Blue Trunk Pte. Ltd. – Retail & Marketing Manager

Retail Management (In-store and online):

• Develop a thorough understanding of our brands, products, features and unique selling points
• Consult customers in-store – understand customer needs and ideas, & make design and product recommendations accordingly
• Visual merchandising and basic housekeeping to ensure our space and display is clean and visually appealing
• Ensure that products in display are in good condition, properly labeled and organized 
• Inventory management including stock-taking (For both our outlets and for storage)
• Daily order processing, invoicing and administration
• Respond to online customer enquiries (Website chat, Whatsapp, Phone and Email)
• Process and deliver online orders through our delivery partners
• Update products and inventory on our website (Shopify) as required

Workshops & Furniture Painting:

• Market our creative workshops to customers in-store and online
• Assist in managing workshops including venue bookings, communication with participants, workshop set up and clean up
• Conduct simple workshops such as small Paint-a-Piece for children, etc.
• Manage furniture painting and upcycling customer enquiries including providing quotations, advising on colors and finishing and coordinating transport 
• Assist with furniture painting for customers

Online Marketing, Partnerships & Events:

• Create content for social media and the blog
• Support with social media strategy and execution
• Partnership outreach 
• Assist in managing pop-up events

Your aptitude, skills and experience:

• You have an interest in interior decor, design and art
• You are friendly and enjoy interacting with people from diverse backgrounds and can confidently advise customers on our services and products
• You are a fast learner and can adapt to changing needs of a small business
• You take initiative and can come up with innovative ideas to grow the business
• You are resourceful and can make things happen
• Proficient English language skills (written and spoken) 
• Some experience/interest with social media is preferred - Instagram, Facebook, Tik Tok 
• Prior retail or sales experience