Bizlink Centre Singapore – IT Officer

1st level Responsibilities:

• Onboarding Support: Assist in setting up accounts and providing initial training for new staff members.
• Troubleshooting: Address basic computer problems and provide guidance to end-users.
• Equipment Procurement and Maintenance: Manage minor repairs and replacements of computer equipment as needed, including procurement of new hardware and software assets. Perform tagging and tracking of IT assets
• Setup and Configuration: Assist in the installation and configuration of computer hardware, software, and peripherals.
• System Monitoring: Monitor computer systems and networks, reporting any issues promptly.
• User Support: Provide timely responses to service issues and requests from staff.
• Preventive Maintenance: Perform routine maintenance tasks to keep systems running smoothly.
• Project Assistance: Offer administrative support for IT projects.
• Technology Testing: Collaborate in testing new technology solutions.
• Mentoring: Share knowledge and possibly provide training to junior staff members.

2nd level support responsibilities:

• Office 365 Administration: Learn and administer the Office 365 portal.
• Anti-virus Management: Manage the ESET anti-virus portal and ensure updates on notebooks and PCs.
• Server Maintenance: Assist in maintaining the on-premises Windows server.
• Patch Management: Help administer patches and updates for notebooks and PCs.

Requirements:

• Education: Minimum of ITE or Diploma in ICT, Computer Science, or related discipline.
• Passion for IT: A strong interest in working with computers and operating systems.
• Team Player: Willingness to learn and collaborate within a dynamic IT team.
• Adaptability: Ability to grow into a 2nd level support role with training.