The BRDGE Story
BRDGE is a debt-based crowdfunding platform. We match Small Medium Enterprises (SMEs) and investors so that SMEs can find suitable financing while investors can invest in it for a return.
BRDGE believes in providing a win-win situation for investors and SMEs. We ensure the selection of credible SMEs through our stringent review process that includes meeting business owners and doing site visits. We pick the best suitable businesses that we will want to fund ourselves.
We’ve been around since 2014 and are among the pioneer batch of homegrown P2P lending platforms, our community of investors would agree with our prudent methodology.
Regulated by the Monetary Authority of Singapore, BRDGE holds a Capital Markets Services License to deal in securities under the Securities and Futures Act.
Visit us at https://www.brdge.tech/ for more information.
Job Description
- Handle customer inquiries, resolve complaints.
- Handle email, live chats and phone calls' inquiries
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
- Resolve customer queries efficiently and escalate problems/issues promptly
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Reach out to customers and verify account information
- Provide feedback on the efficiency of the customer service process and ways to improve customer satisfaction
Job Requirements:
- Comfortable to work with spreadsheets, word documents, email and common software
- Exceptional communicator and problem solver
- Know how to manage customer feedback & complaints
- Able to work independently
- Able to multi-task, prioritize, and manage time effectively
Related Job Searches:
- Company:
BRDGE Technology Pte Ltd - Designation:
Customer Service Intern - Profession:
Customer Service / Communications - Industry:
Finance - Location:
River Valley