The Capella Hotels and Resorts collection consists of properties in Singapore, Sydney, Bangkok, Hanoi, Ubud, Shanghai and Hainan. Set to open in the coming years include properties in Taipei, Kyoto, South Korea, Riyadh and the Maldives. Capella Hotels and Resorts was awarded as "Best Hotel Brand in the World" in the Travel + Leisure World’s Best Awards 2023. The exceptional hospitality brand focuses on crafting authentic, cultural experiences for its guests, combining a legacy of thoughtful design with the highest level of personalised service.
As Corporate Intern, Operations, you will report to the Corporate Director of Rooms and support the formulation and development of key operational project. You will be an ambassador for Capella Hotel Group in all professional settings, in speech and demeanor.
THE ROLE
Training Certification Manual Development:
- Collaborate with department heads and subject matter experts to gather information and content related to Standard Operating Procedures (SOPs) and ways of working for both Capella and Patina brands.
- Organize and compile collected information into a comprehensive master training manual, that hotels can adopt and adapt to formulate personalized TCMs
- Ensure consistency, clarity, and alignment with Capella brand standards throughout the manual.
Brand Standards:
- Work closely with the Corporate Quality Manager to understand and incorporate key brand guidelines and standards into the hotel's operations and training materials.
- Develop a brand standards library to ensure properties have easy access to the latest brand-related materials, for both Capella and Patina brand
- Assist in the implementation of brand standards across various properties.
Project Coordination:
- Manage and oversee both projects simultaneously, ensuring that timelines and milestones are met.
-Communicate regularly with project stakeholders to provide updates on project progress and gather feedback.
- Identify and resolve any issues or challenges that may arise during project execution.
Documentation and Reporting:
-Maintain detailed records of project activities, decisions, and outcomes.
-Generate regular reports summarizing project status, achievements, and areas needing attention.
-Create presentations and materials to communicate project updates to senior management and other relevant stakeholders.
Research and Benchmarking:
- Stay up-to-date with industry trends and best practices related to hotel operations, training, and brand standards.
- Conduct research and benchmarking to identify opportunities for improvement and innovation in project areas.
Ad Hoc Tasks:
- Assist in additional tasks and projects as assigned.
- Be flexible and willing to contribute to the success of the department and the organization as a whole.
Related Job Searches:
- Company:
Capella Hotel Group - Designation:
Operations Intern - Profession:
Hospitality - Industry:
Hotel and Accommodation Services