CargoAI – Customer Success & UX Intern

We are looking for Customer Success teamplayers capable of quickly help change the airfreight industry. You will be part of a cross-functional team responsible of defining the best user experience by onboarding, supporting and helping customers to achieve success and satisfaction.

Responsibilities • Support the customer across end to end customer journey, and define and shape the touchpoint to have the best customer experience. • Advise customer on inquiries, complaints and comments made on CargoAI support chat. • Provide professional after-sales support to enhance the customers’ satisfaction. • Providing a service that is highlighted by the warmth of treatment, customer care and fast and effective solutions to emerging situations • To know in detail our Airline and Forwarder products to support customers on specific queries • Build and manage relationships with prospects & customers. • Partner with a number of CargoAI’s customers to grow their product usage • Conduct product demos both in person and online • Ensure and increase product adoption across the customers internal teams • Work with partners and scale through them. • Help an entire industry changing outdated processes for good

Requirements • You are great at working with and understanding people, and possess strong communication skills • You like working with targets and are goal oriented • You are curious and driven to help our customers succeed • You are able to set priorities right and have strong organizational skills • You take the initiative and thrive working autonomously, with minimal supervision • You want to grow personally and make an impact with your work