CaterSpot – Customer Success Specialist

Responsibilities

• Managing all own delivery orders
• Answering inbound calls / chats / emails
• Helping to solve customers’ problems
• Overseeing deliveries and reacting quickly to any arising problems
• Dealing with drivers and restaurants with regards to orders

Requirements

• First working experience preferably with focus on operations or customer service
• Fluent in English. Proficiency in Mandarin would be an advantage
• Tech savvy, good PC skills, comfortable with spreadsheets
• Only Singaporeans and PRs
• Be fully available on weekends and public holidays 
• High attention to detail 
• You have a passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond. 
• Always ready to help others and be helped 
• A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people. 
• Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and need to do them well. 
• Students are encouraged to apply!

What we offer

• Competitive compensation
• Opportunity to experience start-up culture
• Challenging tasks and fun working environment
• Become one of the first team members of the Asia’s fastest growing online catering marketplace.
• Work with a multicultural team - our teams are from 8 different nationalities 
• Open, respectful, fun company culture with people who seriously enjoy what they are doing
• Great exposure into multiple aspects of a fast-growing, game changing business 
• Real impact on the company’s growth and evolution and be rewarded for it