CEVA Logistics Singapore Pte Ltd – Customer Service Coordinator

WHAT ARE YOU GOING TO DO?

• Liaise with clients, suppliers and supply chain stakeholders during day-to-day operations.
• Handle documentation and transport booking with carriers according to specified routing and service level.
• Monitor shipments and ensure adherence to established work standards and work instructions.
• Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise.
• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers.
• Follow up on missing events and investigate data inconsistencies.
• Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews.
• Support analysis of standard KPIs and reports and identify / suggest areas for improvement.

WHAT ARE WE LOOKING FOR?

• Multiple vacancies available (Permanent / 1 year contract convertible to permanent).
• Minimum 1 year relevant working experience in supply chain management / logistics preferred.
• Strong computer skills and good working knowledge of Microsoft Office.
• General understanding of Supply Chain Management concepts and logistics processes.
• Fluency in English (both written and spoken) mandatory.
• Ability to work under pressure in a fast-paced environment.
• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills.
• Customer service oriented.
• Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment.

OTHER INFORMATION

• Work Location: 164 Kallang Way
• Working Hours: Mon to Thu: 830am to 6pm, Fri: 830am to 5:30pm
• Free Shuttle Service available to / from Aljunied & Potong Pasir MRT