CEVA Logistics is part of the CMA CGM Group, a world leader in shipping and logistics and together we provide unrivalled end to end supply chain services and solutions.
CEVA specializes in seamlessly designing end-to-end customized solutions to meet complex and rapidly evolving supply chain needs, whatever your sector or industry. Our broad range of services in both Contract Logistics and Freight Management is delivered by our team of over 78,000 employees, operating from 1,000 facilities in more than 160 countries. Through our lean culture and Operational Excellence, we meet the demands for operational efficiency and flexibility in a constantly changing world, to ensure no comprise to your supply chain. Our ability to structure operations around customers’ KPIs and robust industry experience help us stay focused on your specific logistics needs and deliver value-added service.
Customer Service Officer (Changi-alps Ave)
Position Summary
To represent the Company as first point of contact with the Customers.
Responsibilities
- To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.
- Take shipment booking from customers
- Coordinate with operations to arrange for shipment pick up
- Communicate customers’ requirements to operations for any special handling such as COO certificates/ fumigations/ special license application/ additional packaging for shipments if applicable
- Disseminate agreed/ required due dates of shipments upon booking from customer to operations/ sales
- To send customized shipment pre-alerts as specifically required by customers as agreed by operations and sales during set up (Generic shipment pre-alerts are still required to be sent by operations)
- Follow up for orders from customers with from SOP to POD. Pro-active notification to customers as and when there is an updating and changes to the status.
- Manage and update all customized systems for the customers or customers systems
- Monitor and ensure Navigator updates are completed and entered timely by operations team
- Manage and follow up with destination for destination milestones and the timely update into Navigator
- Generate customer specific reports in their requested format
- Monitor incoming shipments and investigate with origins on any current/ potential delays
- Pro-actively update customers and business owners of shipment issues/ discrepancies/ delays
- Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of customer/ their appointed agents if any as requested, and our operations team
- Check warehouse inventory report and ensure shpt movement are scheduled as plan.
- Follow up with operations to ensure shipments get out for delivery timely
- Check Navigator to ensure that all the mandatory milestones are updated within the set timeframe
- Respond to ad-hoc rate requests direct from customers by coordinating with sales on the rates to propose. This will include following up with the sales team to ensure that a sales representative is appointed to take over the customer.
- Take customers feedbacks/ complaints, documenting the same in the record and escalating to the Supervisor for advice and resolution.
Requirements
- At least ‘O’ level or Diploma in Business/Logistics, with minimum 1 year related experience
- Only Singaporeans may apply.
Related Job Searches:
- Company:
Ceva Logistics Singapore Pte Ltd - Designation:
Customer Service Officer - Profession:
Logistics / Supply Chain / Transport - Industry:
Logistics - Location:
Changi