CEVA Logistics Singapore Pte Ltd – Ground Freight Officer

YOUR ROLE

This position will be tasked to support CEVA Ground day-to-day operations. Duties included but limited to arrange delivery products to customers, daily scheduling and handling multiple routes, drivers, and deliveries.

WHAT ARE YOU GOING TO DO?

• Oversee timely delivery of goods, while maintaining delivery schedules and track deliveries to ensure deliveries are met
• To be able to be contactable & assist operations outside normal working hours
• Ensure high level of customer service at all levels. Ability to effectively communicate with customers & vendors in a professional manner
• To be able to escalate when customers & vendors are not in accordance with service level agreement
• Ensure drivers are performing all of their necessary tasks and responsibilities
• Maintain frequent contact with management staff and employees
• Review and monitor Key Performance Indicators (KPIs) on weekly and monthly basis while providing checks and balances on all operation matters
• Conduct investigation on KPIs if fail to achieve the target set and/or investigation on customers feedback on any discrepancy pertaining to import and/or export shipments
• Manage drivers while conducting weekly / monthly safety & review meetings
• To ensure operations are running smoothly on Transport Management System
• To understand all the key requirements for majority of the ports/shipyards in Singapore
• Any other job duties as assigned by Superior

WHAT ARE WE LOOKING FOR?

• Minimum Diploma in International Business, Logistics or Supply Chain Management, Transportation preferred or equivalent combination of work experience and education.
• Minimum 3 years of industry related experience preferred
• Working knowledge of Customs Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications preferably.
• Intermediate proficiency in Transport Management Systems, Microsoft Office, Excel, internet, web-based and job specific software applications.
• Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.