Headquartered in Singapore with operations across South East Asia+, with the aim of redefining travel experiences to fulfil every need of the contemporary travellers, be it for business or leisure, innovation is part of our DNA, with an ever expanding business presence in the region.
In addition to online e-commerce platforms previously focused on savvy travellers, we have recently expanded into B2B and B2C e-commerce with products and services to meet every consumer’s basic needs and more. As consumers begin to feel more comfortable with online purchases of their needs, businesses must put more focus on having a digital presence, especially in moments of crisis like a global pandemic. Our business is therefore in for an exciting time, adjusting to this new normal.
- Handle escalations / enquiries from respective platforms including live chats, emails and calls (Changi Recommends, GetIT, Whatsapp and Facebook Messenger)
- Identify and review service gaps for improvements and enhance customer experience
- Collaborate and engage internal stakeholders to ensure smooth business operations, knowledge transfer and problem-solving on all relevant matters that may arise from customer care support
- Review existing SOPs and propose, implement process improvements to ensure operational efficiency
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