Cheers Holdings (2004) Pte Ltd – Manager Assistant (Petrol Station)

To assist Station Manager in achieving the following roles and responsibilities:

• Supervise and coordinate daily operations, including fuel sales, inventory management, cash handling and facility management. Ensure compliance with safety and environmental regulations.
• Recruit, train and manage a team of staff. Assign duties, schedule shifts, payroll handling, people development and provide guidance to ensure efficient workflow and excellent customer service.
• Ensure high level of customer satisfaction by providing prompt and courteous service. Address customer inquiries, resolve customer complaints and maintain a welcoming and friendly atmosphere.
• Monitor and manage financial transactions, including sales, expenses and inventory. Prepare reports, analyse data and flawless execution of marketing program to optimize profitability.
• Ensure compliance with all relevant laws, regulations, company policies and operating standards. Implement safety protocols, conduct regular inspections and address any safety concerns promptly.
• Handle any other ad hoc responsibility assigned to you.

Job Requirements:

• Previous experience in a supervisory or managerial role, preferably in the petrol station or retail industry.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent customer service and communication skills.
• - Knowledge of safety regulations and best practices.
• Proficiency in financial management and basic accounting principles.
• Strong problem-solving and decision-making abilities.
• Flexibility to work in shifts, including weekends and holidays.
• High attention to detail and ability to prioritize tasks effectively.