Cheers – Intern (HQ)

Operations Support - Intern

• Understand fuel-only customer shopping behavior and customer journey and identify pain points on why they do not purchase Convenience Store items
• Recommend solutions (beyond marketing /promotional campaigns) which encourage fuel only customers to shop in Convenience Store.
• Support business unit in pulling out financial data and share findings and observation.
• Brainstorm improvement solution to improve financial metrics with Area Manager and implement them in station.
• Understand online business from both operational and consumer perspective and identify opportunities to improve sales and operational metrics

Corp Operations (FPX) - Intern

• Understand the stock allocation end-to-end process and Identify pain points by monitoring and understanding allocation orders and schedule
• Recommend Solutions to minimize pain points identified above and develop allocation efficiency performance tracking report
• Facilitate the operations of convenience stores with Food Services and unmanned Technology Identify learnings and areas of improvements
• Facilitate improving customer experience in a convenience store
• Understand how the POS system works in-store and carry out cashiering duties (hands-on) in-store to experience how the store (Corps/Xpress) usually works for that part.
• Understand the back-end system, and how it works (for example, how to do ordering of stocks, etc) checking of stocks using the PDA system.
• Understand how merchandising works in-store (Pricing, Color coding, facing, etc), and learn from different BICs who have expertise in this field.
• Revise entire Standard Operating Procedures (SOP)for the company.

Qualifications

• Diploma
• Can commit 24 weeks of internship

Other Information

• Location: Joo Koon