Chen’s Mapo Tofu – Service Crew

RESPONSIBILITIES

• Manage and operate POS systems, including all card and cash transactions
• Assist in taking customer orders, recommending menu specialties, and upselling promotions
• Inform customers about available modes of payments, and be well equipped to perform each transaction efficiently
• Check and print correct bills for customers
• Check all bills with the customers to ensure accuracy of bill
• Check and balance cash floats at the beginning and end of each work shift
• Assist in self-collection take-away services for customers, wrapping and packing food products to ensure they are in good condition before handed to customers
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables, chairs, and all service mis en place according to SOP while adhering strictly to hygiene and safety standards
• Check food and beverages against orders to ensure right dishes are served to respective customers
• Assist to clear tables and dishes from dining area and side stations
• Attend to customer enquiries/feedback politely and professionally, and arrange for supervisors to attend to customers where necessary
• Assist in Beverage preparation and daily operations at the back kitchen
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Smile, upkeep good grooming, be service oriented, provide good customer service
• Any other duties as assigned by Management

Qualifications

REQUIREMENTS

• At least 1 year of F&B work experience in similar capacity
• Preferably familiar in handling food delivery platforms; on-the-job trainings will be provided
• Willingness to work rotating shift hours, weekends and public holidays
• Possess great service attitude
• Passion for people & food
• Energetic team player