Who we are
Cheongdam 청담 Korean Skin Management – Singapore’s First Authentic Korean Skin Management Concept.Cheongdam 청담 Korean Skin Management offers a revolutionary practice unlike any other traditional facial spas or clinics that addresses the skin’s needs and problems using 100% Korean imported medical-grade machines, products and technologies to help achieve the Korean glass skin.
We aspire to be the bridge linking the latest and most effective top-notch beauty procedures between Korea and Singapore, guiding customers closer to flawless and healthy skin that glows from inside out. Being the pioneer and leading Korean Skin Management Centre here, you can expect to receive nothing short of the best with us.
What we offer
* Fun Environment: You will feel the thrill of building a start-up and create the brand from the start & meaningful work to build our medispa ecosystem you will be working together with a team of talents
* Career Progression: Great opportunities for Learning & Career Development
* Remuneration: Attractive & competitive package
* Peer Love: Be ready to join an ambitious and hardworking team who wants to reach the stars and loves to work together. We support & motivate each other, and we believe that we will revolutionize the beauty and wellness industry
Front Desk / Customer Service Executive
Responsibilities
Deliver excellent customer service to ensure experience for the customer, consistent with their expectation of a premium brand.
To attend to walk-in customer’s needs and enquiries through telephone and booking for services.
Cold call to long lost customers/potential leads.
Demonstrate an ability to analyse and differentiate customer needs and expectation.
To build up rapport with customers. Channel feedbacks and enquiries for service enhancement and related matters in the shortest possible time.
Handle HQ office and customer service administrative duties.
Handle processing of customer service invoices and filings.
To attend customer feedback / complain when received through telephone and email.
Daily administrative duties, customer database, stocks, inventory and cleanliness of the outlet/environment.
To take on ad hoc project and other duties as assigned by Management
Requirements
At least 1 to 2 years of working experience in operations and customer service role
Excellent command of spoken and written English
Good communication and interpersonal skills
Highly motivated and positive-minded
Able to work in a fast-paced environment
Required to work within retail hours (6 off day including 2 weekend off per month)
Prior experience in the beauty/aesthetics industry would be an added advantage.
Self disciplined, proactive and have strong sense of urgency
Ability to multi task and strive well under pressure
Demonstrates a positive attitude and able to work both independently and in a team
Able to start work immediately/short notice
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- Company:
Cheongdam청담 Korean Skin Management - Designation:
Customer Service Officer - Profession:
Customer Service / Communications - Industry:
Beauty Services - Location:
Queenstown