CIO Network Pte Ltd – Client Experience and Operations Intern

The Opportunity - Either Entry level with no experience or a Team Lead with experience

CIO Network Singapore office is seeking an experienced Client Experience and Operations Manager to help support our event’s sponsorship needs within the operations group. This role includes handling clients and operations requirements.

This is an excellent opportunity for someone with polished customer service skills, as well as previous experience working in the events industry within an operational capacity or someone who wants to learn!

Responsibilities

Reporting to the General Manager, the Client Experience and Event Operations Executive/Manager will be responsible for, but not limited to:

·        Handling sponsors’ liaison and management of their exhibition stand,   

OpenGov Dialogue tables, wish lists and logistics

·        Liaise with sponsors in the run up to the conference, making them feel confident that they are in a safe pair of hands and provide outstanding customer service throughout to ensure our clients return year on year

·       You are computer literate and experienced in Word, Excel, Power Point. You   will have to keep excellent control and well organised records of sponsors details

·       Work with marketing, Sales and Sponsorship manager to ensure every part of a sponsorship contract has been fulfilled, even where it affects or crosses other department

·       Liaise with external providers including venues, contractors, suppliers etc

·       Obtaining quotes, negotiating costs, selecting the provider and managing the on-going relationship

·       Pre-show and on-site exhibitor/sponsor liaison and support

·       On-site management of all logistics and ensure everything run smoothly

·       Manage Ad Hoc projects

Desired Skills and Experience

As an ideal candidate your background will include:

•   1-2 years’ experience of working in an operations role in an events

  environment, or a fresh graduate who really wants to work and learn

•   Detailed knowledge of Operations best practice – Conferences and

  Exhibitions

•   Sound commercial awareness – managing budgets, and keeping

within the set budget, including contract management

•   Customer service experience

•   Ability to multi-task under pressure whilst maintaining accuracy and

  efficiency

•   Excellent time-management skills

•   A ‘ can do’ attitude and is a team player

•   Good Negotiation skills

•   IT Literate