Circular is delightful subscription e-commerce, with sustainability at its heart. By focusing on customer experience while reducing waste and underutilization, we provide subscriptions to premium devices at affordable prices and with unmatched flexibility.
Our mission is simple: to make subscribing to devices superior to owning them in every way, and thereby to accelerate the transition to a waste-free circular economy. By doing so, we will change our relationship with technology from one of consumption to one of custodianship.
At Circular, being a great place to work is anything but an afterthought. We are serious about crafting a place where adults work and learn together and every day is filled with meaning, collaboration, joy, and (most of all) impact.
We’re looking for our next batch of Interns who are interested to learn what it means to do customer operations in a growing start-up, and help deliver exceptional outcomes for Circular's technology subscribers. Find out how we make sure that every customer has a meaningful relationship with us through their experience using our subscription in a small but agile, highly invested company.
As an Intern, you are positive, empathetic, creative, and take pride in delivering good service. Our team works on trust and allows you the autonomy to proactively engage with customers
Key Responsibilities
- Engage and delight our customers from the first day they join Circular.
- Support our customers with enquiries or challenges and make them feel confident in their transition to subscriptions.
- Oversee and manage pickup and delivery of products to and from customers.
- Represent the Circular brand and build genuine customer loyalty.
Requirements
- Strong initiative and sound judgement
- Ability to pick up on tools quickly
- Excellent communication and interpersonal skills
- Currently pursuing a degree in Business, Supply Chain Management, or relevant disciples.
- Self-motivated and drive to work in a fast-paced and dynamic start-up.
- Able to demonstrate ability to handle dynamic servicing situations
- Genuine empathy and people skills. This is about connecting with our customers, not just following a script
- Good interpersonal and communication skills with a positive customer service mindset.
Related Job Searches:
- Company:
Circular Now Pte. Ltd. - Designation:
Subscription Operations Intern - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Downtown Core