Cityneon Events Pte.Ltd. – Retail Supervisor

The Retail Supervisor is responsible for supporting and cover the manager on the day-to-day operations of the Retail Operations. They will at times be required to open and/or close the store, manage scheduling and daily retail operations, ensure the retail team delivers top-flight customer service to all visitors. The ideal candidate has a post high school education, proven experience in retail store operations, strong leadership skills, excellent computer knowledge, the physical ability to perform this job, and knows how to “listen and lead.” They must have a dynamic personality and must be able to motivate a team.

Sales & Service, Floor Presence & Maintenance, Back of House Support

• Embrace the show experience and follow training guidelines and standards to reflect brand standards and image.
• Provide excellent customer service skills, great selling skills and show motivation to succeed.
• Carry out end of day reporting routine.
• Perform cashier duties at a fast pace while maintaining accuracy.
• Manage staff scheduling – shifts and break times – with Retail Manager
• Train new team members as required
• Delegating staff roles and assigning shop floor positions to maximise team skills. Promote a strong sense of teamwork.
• Work closely with the sales staff and supervisors to maintain the sales area, both merchandise and the physical space.
• Ensure staff uniforms and presentation are up to standard.
• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
• End of shift/day: Ensure selling floor is replenished and ready for the next day.
• Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stocktakes.
• Any other tasks as assigned by Retail Manager.

Requirements

• Minimum 3+ years retail management experience
• Knowledge and experience of POS systems
• Must be able to perform all retail floor functions.
• stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments.
• Excellent verbal and written communication skills, effective communication with all management and staff.
• Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own actions
• Computer literacy and confidence, particularly with Excel
• Strong eye for detail and numbers