We are Dreamers of the impossible who challenge ourselves to make it happen.
Having started in Singapore as an F&B company in 2007 before launching IRVINS Salted Egg in 2014 and Saiko Butter Bear in 2018, IRVINS Salted Egg is now present in 5 countries including Singapore, Philippines, Hong Kong, South Korea and Taiwan. Our people are integral in shaping our global journey from this early phase.
Imbued with the resilience of a 10-year-old company and the energy and spirit of a 4-year-old startup, we empower our family members with autonomy and freedom to experiment in a product-driven environment full of incredibly difficult challenges to solve.
It's a immensely exciting time for us and our customers as we pursue our vision of delivering happiness worldwide.
We believe every customer matters and that starts with delivering a delightful and seamless customer experience on a global scale.
Our Customer Experience team engages our customers through omnichannel platforms, empowered to serve and adapt to their needs, while translating their real time feedback into company-wide continuous improvements.
Responsibilities:
- Consistently deliver excellent quality service to customers to achieve total customer satisfaction
- Delight customer by exceeding their expectation
- Deliver a personalized and seamless customer service through our offline and digital communication channels including phone, email and social media
- Collaborate with relevant departments to improve every touchpoint in the holistic customer journey
- Handle customer complaints, provide appropriate solutions and alternatives
- Obtain customers' feedbacks and identity problem for improvement
- Continuously improve customer experience by analyzing pain points
- Any ad-hoc duties stipulated by Management
Requirements:
- Excellent telephone etiquette
- Good written and oral communication skills
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma
- At least 2 Year(s) of working experience in the related field is required for this position, preferably from a start-up environment.
- Good communication, problem-solving and customer service skills
- Able to work well in a face-paced environment
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Customer Experience Executive - Profession:
Customer Service / Communications